Freight

Architectural Walls

Freight Terms

Shipment and deliveries shall always be subject to approval of seller’s credit department and seller may require at any time payment in advance or satisfactory security or guarantee that invoices will be promptly paid when due. A service charge of 1.5% per month will be made on all past due accounts. Customer agrees to pay reasonable attorneys and/or collection agent fees in excess of amount owed, if account is referred for collection or suit.

Freight Method

Agam will ship FedEx, FedEx Freight, UPS Ground or other (as needed), size and destination permitting. We do our best to meet, but cannot guarantee, the requested shipping date, loading, and routing instructions. 

Credit Card Payments

For orders paid by credit card, a separate freight charge will be applied after the product has shipped. This does not apply to customers who schedule shipping through an independent carrier.

Damaged Merchandise

Although we make every effort to ensure orders arrive safely, concealed damage can occur from rough handling in the shipping process. In this event, the amount of this damage is collectible by the recipient from the carrier upon presentation of proper claim with the carrier. Packages and pallets should be thoroughly inspected upon receipt and opened if damage is suspected.  If damage occurs, the customer should notify Agam promptly, note the damage on the Bill of Lading (BOL) or with the delivery driver if UPS or FedEx, and take relevant photos for documentation.

Claims

All claims must be made within 10 days after receipt of goods. Risk for the goods falls upon the purchaser upon leaving Agam’s facility.